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(972) 430-6872 Free billing audit
Accessibility

Accessibility statement

Last reviewed 12 October 2026

Northgate Billing wants everyone who runs or works in a practice to be able to use this site, including people who use a screen reader, navigate by keyboard, or need larger text and strong contrast. Our target is the Web Content Accessibility Guidelines (WCAG) 2.2 at Level AA. If anything on the site gets in your way, tell us and we will fix it or give you another way to do the same thing.

If something is not working for you

Email info@northgatebilling.com with the page address and what happened, or call (972) 430-6872. We reply within one business day and aim to fix the problem within 10 business days.

Every form on this site can also be completed by phone or email. If the free billing audit form, the credentialing intake or the contact form does not work with your assistive technology, call us and a team member will take the details and send you the agreement and BAA by email for signature instead. There is no price difference and no delay for choosing that route.

What we have done

  • Color and contrast. All text meets a contrast ratio of at least 4.5:1 against its background, and large text and interface elements at least 3:1. Color is never the only way information is shown: buttons have a solid shape and label, errors have text and an icon, and links are underlined or clearly set apart in body text.
  • Keyboard. Every link, button, form field, accordion and the pricing calculator can be reached and operated with a keyboard alone, in a logical order, with a visible focus outline. There are no keyboard traps. A "Skip to content" link is the first item on every page.
  • Screen readers. Pages use one H1 and a logical heading order, landmarks for navigation, main content and footer, descriptive link text (never "click here"), alt text on every meaningful image, and empty alt on decorative images. Tables have header rows. The calculator announces its result when it changes.
  • Forms. Every field has a visible label. Required fields are marked in text, not only with an asterisk or color. Errors are listed at the top of the form and next to the field, in words that say what to do. Multi-step forms show where you are and let you go back without losing what you entered.
  • Text and zoom. Text can be resized to 200% without loss of content, and pages work at 320px wide without sideways scrolling. We use real text, not images of text.
  • Motion. There are no animated backgrounds, no auto-playing video and no content that flashes. Hover transitions are the only motion, and they respect the "reduce motion" setting on your device.
  • Time limits. Nothing on the site times out except a checkout session, which warns you before it does and lets you extend it.
  • Language and reading level. The page language is set to English. We write in plain English with short sentences, and we explain billing terms the first time they appear.
  • Documents. Agreements and reports we send are provided as tagged, text-based PDFs, not scans. If you need one in another format, ask.

Known limitations

We publish what is not yet right rather than leaving you to discover it.

  • Review widgets. Reviews on the home page and Reviews page load from third-party platforms. We cannot change how those widgets are built. Every review is also listed in plain text on the Reviews page with its date and source.
  • Electronic signature and checkout. Signing and payment inside the intake forms use third-party services. We chose providers that state WCAG 2.1 AA conformance, but we do not control their code. If either step fails for you, call us and we complete it by email.
  • Map. The directions link on the Contact page opens an external map service. The address is always given in text first.
  • Third-party documents. Payer forms and documents we pass on from insurers are theirs, and some are not accessible. Tell us which one you need and we will read it with you or get you the information another way.

This list is updated whenever something is added or fixed.

How we test

Before launch and after every significant change, we test each page with automated checks (axe and Lighthouse), by keyboard alone, with a screen reader (NVDA on Windows and VoiceOver on Mac and iPhone), at 200% zoom and at 320px width. We also check every form end to end. The date at the top of this page is the last time the full site was checked.

Standards

This site is built to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, published by the World Wide Web Consortium. Where we fall short, the "Known limitations" section says so.

Contact

Northgate Billing, Skyscrapers Now LLC 811 S Central Expy, Ste 205 Richardson, TX 75080 (972) 430-6872 info@northgatebilling.com