What we text about
If you opt in, you may receive:
- Credentialing status updates. A payer approved, a payer asked for more information, a document is needed from you.
- Account alerts. A claim or batch needs your action, a report is ready, your account lead has sent you something time-sensitive.
- Scheduled call reminders. A reminder before a call you booked with us, with a link to reschedule.
- Replies. If you text us a question, we reply by text.
We do not send marketing or promotional text messages. We do not text practices we have not spoken to, and we do not text numbers taken from public registries or directories.
Message frequency varies with the activity on your account. During active credentialing you might get a few messages a week. On a quiet month you might get none.
How you opt in
You opt in by ticking the texting checkbox on one of our forms, or by texting a keyword to our number.
On a form. The checkbox is unticked by default, is separate from every other consent, and reads exactly as follows:
I agree to receive text messages from Northgate Billing at the mobile number provided, about my application, account and scheduled calls. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. Consent is not a condition of purchase. See our SMS Policy and Privacy Policy.
By text. Text START to (972) XXX-XXXX.
Either way, the first message you receive confirms the opt-in and repeats the STOP and HELP instructions. We keep a record of when and how you opted in.
If a member of our team asks on a call whether you would like text updates, they send you the form link so you can tick the box yourself. We do not record verbal opt-ins.
How to stop
Reply STOP to any message. You get one final text confirming you are unsubscribed, and then nothing more. STOP, END, CANCEL, UNSUBSCRIBE and QUIT all work.
Stopping texts does not stop email or phone contact about your account, and it does not change your services in any way. Your account lead will reach you by email instead. If you want to start again later, text START or tick the box on a form.
How to get help
Reply HELP to any message for a text with our contact details. You can also call (972) 430-6872 or email info@northgatebilling.com.
What it costs
We do not charge for texts. Message and data rates may apply from your mobile carrier, depending on your plan. Check with your carrier if you are unsure.
Carriers
Text messaging is delivered by mobile carriers, and delivery can be delayed or fail for reasons outside our control. Carriers are not liable for delayed or undelivered messages. Time-sensitive matters are always sent by email as well, so a missed text never means a missed deadline.
Your mobile number
Mobile numbers and texting opt-in information are used only to send the messages described on this page. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. The company that delivers our text messages, our text messaging provider, processes numbers only to send and receive messages on our behalf. The rest of what we do with your information is in our Privacy Policy.
Patient information
Do not text us patient names, dates of birth, insurance IDs or any other patient information. Text messaging is not a secure channel for protected health information. Use the secure upload link from your onboarding email, or ask your account lead for one. If we need patient-level detail from you, we ask for it by secure upload, never by text.
Changes to this policy
We may update this policy. The effective date at the top changes when we do. Material changes are announced by text to people who have opted in, and by a note at the top of this page for 30 days.
Contact
Northgate Billing, Skyscrapers Now LLC 811 S Central Expy, Ste 205 Richardson, TX 75080 (972) 430-6872 info@northgatebilling.com